USAA Savings Credit Card Complaint

USAA Savings Credit card department,

Identity theft / Fraud / Embezzlement Virginia

My Mastercard with USAA was compromised, and I was a victim of Identity theft. I was checking online for a statement since I did not receive one for the current month and there were many charges from - listed. I never made ANY of these charges, and my concern is why did n't the USAA Fraud / Security department alert me to these charges. I have had the Mastercard since -/-/-, and have NEVER purchased anything thru -. The first charge was on - -, - and continued thru - -, -. There were - charges to - -, totaling over $9000.00!!! When I called USAA, all I got was : " gee, I 'm sorry. I do n't know how that could have happened. You must have fallen thru the cracks! '' How can I have confidence in a company that does not monitor accounts? All but - of the charges have been credited, the account was closed and I have received a new card. But there are - remaining charges from the same - -, totaling $1400.00. I have tried 4 times to get someone from USAA Fraud/Security to correct these charges. First on - -, then on


I still have $1400.00 outstanding that I did not charge. He did n't know what to do, so I asked to speak to a supervisor. After being " On hold '' again for about 7 minutes, he said he 'll take care of it. What?? I want to speak to a Supervisor. He said they 're too busy now and will call back. That was 4 hours ago. I am very upset and frustrated with USAA, who portrays itself as an aid to military- ( my husband and daughter are military. ) The fact that this happened in the first place is very upsetting, but the fact that USAA is not trying to resolve this is more concerning!