PNC Bank N.A. Bank Account Or Service Complaint

Other bank product/service Account opening, closing, or management

PNC Bank N.A. Bank account or service department,

Other bank product/service Account opening, closing, or management New Jersey

PNC - - branch is billing me for a safe deposit box owned by my deceased mother. I am not the executor of the account and I was not one of the cosigners when she passed. They added my name to a document they sent to my local branch. Next to my name is the address of my brother, - -, who was the executor, POA, and cosigner for the -. My signature is not anywhere on the documents they sent., nor is my address. They added my name to documents without my consent. - - is bank manager whom I consider negligent and did not perform due diligence with this account, Initially told me I needed to provide a death certificate, even though they had on their files that she was deceased

PNC Bank N.A. customer in New Jersey
Mar 23, 2016

* Source: CFPB Complaint Database

PNC Bank N.A. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3PNC Bank N.A.Complaint HistoryComplaints1/20162/20163/20164/20165/20166/20167/20168/201602.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PNC Bank N.A.Account opening, closing, or management77.2%22.8%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAccount opening, closing, or management3.7%66.2%15.8%8.6%1.8%3.3%0.6%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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