Rushmore Loan Management Services LLC Mortgage Complaint

Rushmore Loan Management Services LLC Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Pennsylvania

I have been in review with Rushmore for over 1 year trying to get my mortgage modified. We are currently assigned to - -, who has been nothing but combative and rude throughout the entire process. I am asking for our representative to be changed immediately, as she is nothing but degrading and very snide to my advisors as well. She has done nothing to help us but only harm the process. As I have stated, we have been in review for almost 1 year. We even told Rushmore that we have $10000.00 to put toward a down payment on a modification, still they drag their feet. We have sent the same documents over and over. I think it 's because they just do n't like us and are trying to stall to sell our house. What happened most recently was that they put a sale date on our house for -/-/- even though we are still in a Chapter - bankruptcy that is not discharged. Not knowing the laws and not knowing we are still protected. My huband filed a Chapter - in his own name on -, a day before the sale, which was upheld by the Bankruptcy


respond. I am currently talking to my atttorney to file a response to let the court know how hard we have been fighting Rushmore to keep our house. We have been assigned to people who refuse to help us. The letter from the bankruptcy judge who overturned - 's filing has been on file and emailed to all involved ( Rushmore and - ) on -. It is now - and Rushmore states that there are no new developments and they have to wait for instruction from - 's office. Every day they wait is a day closer to me losing my home. They have this letter in their possession and they are still not trying to move forward. My advocate - has called -, who now conveniently does n't answer the phone, as well as her supervisor -, who has not called him or us back for now another 2 days. I have been on the line as - has left messages. I need help moving this forward, nobody at Rushmore has helped in the slightest, all they have done is talk down to us, ignore us, and ask for the same documents over and over. I further give my permission to talk to - - and/or - - at - -, they are working hard on my behalf but have also just been disregarded by Rushmore. I am also putting my authorization in writing ( attached ).