Santander Bank US Credit Card Complaint

Santander Bank US Credit card department,

Advertising and marketing Massachusetts

Santander Bank, NA had advertised a promotion on mass media for its - credit card sometime in -/-/- - - -/-/- time period. The promotion stated that if a - customer charged $1000.00 or more each month for -/-/-, -/-/- and - -/-/- the customer 's - account will be awarded - bonus reward points. I am a - card holder and I liked the promotion offered so I decided to participate. For each of the - months I charged expenses totaling $1000.00 or more to my - card. To make sure I had qualified for each of the three months I called Customer Service at Santander Bank after I received my billing statement and during each call the CSR ( Customer Service Representative ) assured me I had met the promotional requirement. However, when I did n't receive the - bonus reward points I called CSR at Santander toward the end of - - to inquire as to the status. After several calls Santander Bank informed me that I had not met the requirement -/-/-. My billing statement for -/-/- did clearly show that I had over $1000.00 in new charges. A Rewards Department representative then explained that the


a transaction within a certain month but if does n't get posted until the following month the bank may not consider it as having occurred in the month that it actually took place. This situation makes it almost impossible for a customer to make sure transactions are posted within a given month. For that the customer depends on the billing statement, which in my case has usually ended on the - or - of the month. For the reasons stated above I firmly believe that Santander Bank is exhibiting unfair consumer practice and CFPB needs to intervene on my behalf.