Equifax Credit Reporting Complaint

Credit monitoring or identity protection problem cancelling or closing account

Equifax Credit reporting department,

Credit monitoring or identity protection Problem cancelling or closing account California

My father had credit monitoring with Equifax and the monthly charge came out of our joint bank account. He passed away in -. In -, I called Equifax , told them he had died, and asked them to cancel his account. They told me they could n't talk to me and that he would have to cancel the service. I explained that, being dead, he really was n't going to be able to do that and they refused to cancel the service. I contacted my bank to try to stop the charges, but as of yesterday, they have charged the account again.

Equifax customer in California
Mar 17, 2016

* Source: CFPB Complaint Database

Equifax response to complaint:
Closed with explanation

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