U.S. Bancorp Bank Account Or Service Complaint

U.S. Bancorp Bank account or service department,

Savings account Account opening, closing, or management Georgia

Within the Summer of -, I went into the US Bank, which was located at - - - -, - -, CA -, and closed both of my checking and savings accounts with US Bank. I received a statement for - - to - -, -, which indicated that I had a $0.00 balance within my savings account. Much later on, I received a statement for the period of - -, - through - -, -, that I was charged a " Monthly Maintenance Fee '' of $4.00 on - -. A letter, which was dated on - -, - was received and indicated, " This letter is to notify you ... your account has been overdrawn for - consecutive business days. [ ... ] Your account with be closed by the Bank by -/-/- and may be assessed a $30.00


-, -. The letter stated that " This serves as a final notice regarding the overdrawn balance in your account. Our records indicate that your account has remained delinquent for 20 business days. If your account remains overdrawn, your account will be closed by the Bank and your account will be transferred to U.S. Bank 's Recovery Department where further collection attempts will be made. [ ... ] Your account with be closed by the Bank by -/-/- and may be assessed a $30.00 Account Charge-Off Processing Fee. Upon account closure, we may report information about you to a consumer reporting agency. Defaults on your account may be reflected in your credit report which may prevent you from obtaining services from other financial institutions. '' Today, which was - -, -, I called US Bank at -. The male individual indicated that he would not be able to assist us, since the account has been closed for more than 3 months. He redirected us to the " Collections '' department. Then we spoke with - who rudely indicated that she could not help us and that we needed to speak with the branch that closed our account, and to speak with a branch manager or banker, but not a teller. We immediately called the US Bank branch where we closed the account, which was located at - - - -, - -, CA -. We asked to speak with a branch manager. - stated that the branch manager was not there. We mentioned that we could speak with a banker as well, so - proceeded. - indicated that we needed to contact the " - '' number because she did not have access to our files. We stated that we have already called them, and she said in an extremely rude, condescending tone, " Why did you wait so long to follow up? '' In response, I rudely stated, " Why did you charge me? '' and my significant other stated, " We did n't know. '' A bit later on, I just hung up.