USAA Savings Credit Card Complaint

Transaction issue

USAA Savings Credit card department,

Transaction issue California

I have a USAA credit card, - - - - - - -. USAA Bank allowed a $3000.00 + charge on my account using someone else 's credit card, their number is, - - - - - - -! That is not my credit card number! That is illegal!!!


I was not able to get an -, so I took off work, and paid - $150.00 and shipped the merchandise to the USAA Bank!! USAA Bank said that makes no difference to them and that I still owe them $3000.00 plus interest!!! I have been with USAA for more then 26 years, I have never been even late with a payment, and this is the way they treat their customers!! MILITARY PEOPLE, AND ALL PEOPLE, STAY AWAY FROM USAA!!!

USAA Savings customer in California
Mar 06, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

Created with Highcharts 4.2.3USAA SavingsComplaint HistoryComplaints12/20115/20126/20128/201211/201212/20122/20135/201310/201311/20132/20145/20147/20149/20142/20154/201512/20153/20164/20165/20167/201610/201611/201612/20161/20173/201701234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3USAA SavingsTransaction issue45.7%34.3%17.1%2.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageTransaction issue0.1%5.4%3.9%3.8%0.7%26.8%58.9%0.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints