HSBC North America Holdings Inc. Mortgage Complaint

HSBC North America Holdings Inc. Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Arizona

My complaint is concerning my mortgage info being removed from our, my husband and mine, credit bureau report. I recognized the problem when I viewed our credit reports on - - 2016. I was told by, - of - ( Dispute dept. - ), that our mortgage info had been removed by HFC, Member HSBC -, -. - -, -, FL -, phone # -. - told me that she knew that HFC removed the info, because - database showed an exclusion code from HFC, and that sometimes businesses removed info for maintenance or optics reasons. I then called - on - - 2016 and spoke to - a supervisor, who told me that for business reasons, HFC temporarily suspended reporting on all their mortgage info to the credit reporting agencies, because they did not want to report anything negative. My response was, " when you pull info from a persons credit report it reflects negatively and will cause the credit score to decrease which would affect your customers negatively. '' He then told me that he did not know if or when HFC would be putting the info back and that I would have to fax my complaint to their Credit Bureau Dispute and Inquiry dept. The fax which was given was -. I asked him would this dept. be able to add our mortgage info back to our reports. He said, no ... my reason for filing this complaint. I have never heard of such a thing and without notifying the customers. Is this even legal? I am also concerned, because this mortgage was applied for in the state of Arizona and I recently saw an - news report in - 2016 about lawsuits against this company.