Conventional fixed mortgage Loan servicing, payments, escrow account
Rushmore Loan Management Services LLC Mortgage department,
Conventional fixed mortgage Loan servicing, payments, escrow account Pennsylvania
I modified my loan and any thing I owed was put on the back of my loan my sevicer states I owe - in fees. I have never missed one payment since I modified my loan -/-/- I 've showed proof on my original modification agreement with - ( - ) then it states my loan is up in -/-/- which my modification clearly shows my loan is up -/-/-. My loan servicer literally gave me a new ending date for my loan over 40 years more. When I clearly took out a 30year fixed rate. An after I modified my loan and was approved my ending date is now -/-/-. Plus I 'm im owed for the forced insurance that was put on my house when I already had insurance it took three weeks to get this straight and I was told/writting that it is being credited to my account yet I 'm being told I owe late fees which if I ever pay my loan pass the - of the month I always add first it was - $ then I was told it was - $ In late fee charge ( I always put the fee in as I am obligated to ). I believe this servicer ( s ) are doing illegal practices to rob unsuspecting consumers. I 've ask in writting at least 2 time to show me in writting how I owe these funds because my bank records clearly show I have never missed a payment since I modified my loan and ever thing I did owe was put on the back end of my loan. So I 've come to the conclusion that this is not my loan!
Rushmore Loan Management Services LLC customer in Pennsylvania
Feb 28, 2016
* Source: CFPB Complaint Database
Rushmore Loan Management Services LLC response to complaint:
Closed with explanation
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