Rushmore Loan Management Services LLC Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Rushmore Loan Management Services LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Pennsylvania

I modified my loan and any thing I owed was put on the back of my loan my sevicer states I owe - in fees. I have never missed one payment since I modified my loan -/-/- I 've showed proof on my original modification agreement with - ( - ) then it states my loan is up in -/-/- which my modification clearly shows my loan is up -/-/-. My loan servicer literally gave me a new ending date for my loan over 40 years more. When I clearly took out a 30year fixed rate. An after I modified my loan and was approved my ending date is now -/-/-. Plus I 'm im owed for the forced insurance that was put on my house when I already had insurance it took three weeks to get this straight and I was told/writting that it is being credited to my account yet I 'm being told I owe late fees which if I ever pay my loan pass the - of the month I always add first it was - $ then I was told it was - $ In late fee charge ( I always put the fee in as I am obligated to ). I believe this servicer ( s ) are doing illegal practices to rob unsuspecting consumers. I 've ask in writting at least 2 time to show me in writting how I owe these funds because my bank records clearly show I have never missed a payment since I modified my loan and ever thing I did owe was put on the back end of my loan. So I 've come to the conclusion that this is not my loan!

Rushmore Loan Management Services LLC customer in Pennsylvania
Feb 28, 2016

* Source: CFPB Complaint Database

Rushmore Loan Management Services LLC response to complaint:
Closed with explanation

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