Discover Credit Card Complaint

Identity theft / Fraud / Embezzlement

Discover Credit card department,

Identity theft / Fraud / Embezzlement Louisiana

I contacted this company about fraudulent charges on my Discover credit card back when i first got the credit card. I have n't made a single charge on the card. They told me I 'm not liable for any unauthorized charges on my account. I have called several times since i been back in the USA. I went overseas around the time i reported the charges and i just got back on -/-/16 and I filed a police report and called Discover and gave them my police report number and they said they would remove the charges and send me a new credit card and they still havent did any of that yet and its been 2 weeks

Discover customer in Louisiana
Feb 28, 2016

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

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How Discover handles Identity theft / Fraud / Embezzlement complaints

Created with Highcharts 4.2.3DiscoverComplaint HistoryComplaints12/20112/20124/20126/20128/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20151/20163/20165/20167/201611/20161/201702.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DiscoverIdentity theft / Fraud / Embezzlement48.7%17.6%19.8%4.0%8.8%1.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageIdentity theft / Fraud / Embezzlement0.9%57.7%17.4%13.6%2.6%6.8%0.7%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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https://www.discover.com/
224-405-1747
davidnelms@discoverfinancial.com
P.O. Box 30943 
Sale Lake city UT 84130
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