Discover Bank Account Or Service Complaint

Savings account Making/receiving payments, sending money

Discover Bank account or service department,

Savings account Making/receiving payments, sending money Texas

I deposited a check for $16.00 from reputed company. My balance at the time with discover bank was $3600.00 +. The check was returned due to funds availability. My bank froze my account without informing me. I found that account was blocked, called customer service, directed to different number. Called the different number and they unblocked the account. I was told Bill Pay check supposed to be out on -/-/- ( Electricity Payment ) was not sent out. I could not verify as my Bill Payment rights were blocked again. I went and paid through my other bank account but found Discover sent the check through bill pay but did not honor it though I had more than sufficient amount in the account. Now, I am hit with NSF fees by my electricity provider.

Discover customer in Texas
Feb 25, 2016

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

Created with Highcharts 4.2.3DiscoverComplaint HistoryComplaints3/20125/20126/201210/20123/20134/20135/20136/201310/201311/20137/20148/20143/20156/20157/20158/201511/20152/20164/201600.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DiscoverMaking/receiving payments, sending money76.0%16.0%8.0%Closed with explanationClosed with monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageMaking/receiving payments, sending money0.1%5.3%3.8%1.9%2.6%18.3%67.1%1.0%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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https://www.discover.com/
224-405-1747
davidnelms@discoverfinancial.com
P.O. Box 30943 
Sale Lake city UT 84130
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