BB&T Financial Bank Account Or Service Complaint

BB&T Financial Bank account or service department,

Checking account Deposits and withdrawals Texas

Went to make deposit on bank ATM. I was trying to make deposit cash in the amount of -. After posting - cash the ATM end up in error and denied me to make more deposit and did not giving me receipit for - or post the money to my account. I called bank and report error for ATM and bank respond that my found will be available in next 5 business day. Today is 7 days and bank did not refund money yet and every time I call I get different answers.