PNC Bank N.A. Credit Card Complaint

PNC Bank N.A. Credit card department,

Billing disputes Pennsylvania

I purchased an item from - - -. It was shipped by a third party shipper that was recommended by - 's. When I received the item I tried to return it because it was damaged and not as described by - 's. However, there was no damage to the packaging. The damage occurred at either - 's or the shippers prior to shipping. At this point - 's was unwilling to take the item back and tried to pass the blame to the shipper ( see " MyResponseToPNC.pdf '' ). I then contacted my credit card ( PNC ) companies dispute department and started a chargeback process on both the shipper and - 's. After the chargeback process was started - 's was then willing to accept the item back ( see " MyResponseToPNC.pdf '' ). However, at this time my credit card company ( PNC ) did not want me to ship the item back to - 's even though they were willing to take the item back. The shipper after receiving the chargeback emailed me and stated there was no further payment due and the chargeback was accepted - see " MyResponseToPNC.pdf '' ).. I then received a letter from the PNC credit card dispute department requesting immediate response to the response that - 's ( see " MerchantResponse.pdf '' ) supplied to the chargeback. I furnished that information to the PNC dispute department outlining the multiple conflicts of fact and it is attached as " MyResponseToPNC.pdf ''. I did not receive any communication from the PNC dispute department regarding the chargeback to - 's from the time that I submitted the " MyResponseToPNC.pdf '' on -/-/2016 until the rebill showed up on my credit card on -/-/2016. The occurrences that have transpired since -/-/2016 are outlined in the document " OccurrencesOfRebill.pdf ''. This clearly shows that PNC is at fault regarding this business transaction and have charged me for their error/s.