PNC Bank N.A. Bank Account Or Service Complaint

PNC Bank N.A. Bank account or service department,

Other bank product/service Deposits and withdrawals Ohio

I pay rent every month for my off-campus college house, collecting rent from my - other roommates. At the end of every month, I deposit $2800.00, collected from my roommates, into my checking account to pay rent. In -/-/-, my roommate was late on his payment so I transferred $530.00 into my checking account to cover his portion of rent. When he paid me in cash a few days later, I deposited the money into my checking or savings account at a PNC branch location. When I went to pay rent a month later, I noticed that the $530.00 deposit made in -/-/- was missing from my account. I opened a dispute with PNC and their department said they could n't find anything. I asked if they could do anything further and they said without a deposit receipt, there was nothing else that could be done. I proceeded to ask, " If I handed a teller $530.00 in cash and did n't receive a deposit receipt, then that teller could essentially walk away with $530.00 and I ca n't do anything about it? '' Their answer was " Yes, that is correct. '' I found this to be very upsetting because, as a college student, $530.00 is a lot of money. Their only solution was to find the deposit receipt, which I did n't have.