Conventional fixed mortgage Loan servicing, payments, escrow account
Servis One, Inc. Mortgage department,
Conventional fixed mortgage Loan servicing, payments, escrow account Florida
Our Loan was recently transfered from - to - which we received notification for in -, We made 2 payments to - and when we went to Pay for - 2016 their web site stated there was no payment due, Today I was finally able to get thru to them and they stated that they had sold the loan to BSI Financial Services, I asked when they where going to let me know and they said they send a letter, I told them I never received a letter so they looked it up and found out that they had put the wrong address on the letter, so they are resenting another letter today, I have not received anything from BSI as of yet. I am in hour - on hold awaiting a customer service rep for BSI to track down some information so that I can pay on my mortgage. Do I have any rights here or will there confusion cost me more money?
Servis One, Inc. customer in Florida
Feb 16, 2016
* Source: CFPB Complaint Database
Servis One, Inc. response to complaint:
Closed with explanation
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