Servis One, Inc. Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Servis One, Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Georgia

My mortgage loan ( Fixed loan ) was transfer to another bank ( - to BSI Financial ), and this month my mortgage payment went up from $1300.00 to $1700.00. When I called BSI, they told me that when they got the loan, it had a negative escrow balance of $1200.00, and when they paid the taxes and insurance my escrow was negative over $4500.00. Now my question is, where is all the escrow money I paid to -? My mortgage payment is going up more than $400.00 just got the transfer of the loan ... this will affect my finances big time. I need help dealing with this ... my escrow money have to be somewhere!! Please help.

Servis One, Inc. customer in Georgia
Feb 13, 2016

* Source: CFPB Complaint Database

Servis One, Inc. response to complaint:
Closed with explanation

Consumer disputes how Servis One, Inc. handled their complaint

Created with Highcharts 4.2.3Servis One, Inc.Complaint HistoryComplaints5/20126/20128/201211/20121/20132/20133/20135/20136/20138/20139/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Servis One, Inc.Loan servicing, payments, escrow account0.9%96.9%0.4%0.9%0.9%ClosedClosed with explanationClosed with non-monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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