Barclays Credit Card Complaint

Credit determination

Barclays Credit card department,

Credit determination Texas

I opened an account with Barclay card one year ago and I have never been late on a payment. All of a sudden, Barclays charged me a fee of $500.00 as interest, running my account over the limit. This action represented the greatest threat of default on the card. It was bait and switch predatory lending in its worst form. I contacted the Consumer Financial Protection Bureau and Barclays turned around to waive the $500.00 fee. However, in addition they used a new underhanded tactic to institute a punitive predatory interest rate of over 25 % on the account. This interest rate is higher than the 5-6 % interest rate that I currently have on my other accounts with other banks. Apart from being exploitative, It is a sure guarantee that this credit card will go into unavoidable default. There is no justification for this predatory lending practice. Thank you.

Barclays customer in Texas
Feb 09, 2016

* Source: CFPB Complaint Database

Barclays response to complaint:
Closed with explanation

Created with Highcharts 4.2.3BarclaysComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20128/20129/201211/201212/20124/20135/20136/20137/201310/201311/201312/20131/20142/20143/20144/20145/20146/20148/201410/201411/20141/20153/20154/20155/20156/20157/20158/20159/201510/201512/20151/20162/201602468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BarclaysCredit determination66.7%4.8%15.5%10.7%2.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit determination1.0%73.2%2.3%12.4%1.0%9.7%0.4%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau

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