Ally Financial Inc. Consumer Loan Complaint

Ally Financial Inc. Consumer Loan department,

Vehicle loan Problems when you are unable to pay Texas

Dealing with Ally financial is a definite run around combined with being lied to by supervisors and representatives. I 've been dealing with complications since last month spoke to - different representatives that gave me different information when it came to bringing my account current and getting a deferment to keep my car from being repossessed. The first guy named - said I was eligible and he was about to give me directive when his system froze and he told me to call back. The second lady said I had to make a full payment the third said set up an online payment and the fourth set up payments on her end and cancelled them when I made a payment over the phone. I was told to wait until - and file for my 60 day extension. I 've spoken to - people one being a supervisor this month. On - I spoke with - and she told me her manager was aware of my situation and was going to approve my extension just to go ahead and make the partial payment by - so I call for the final amount and code to express it and I 'm told


for repo tomorrow and their notes do not show they told me the manager was going to approve my extension and it was denied due to a payment that was scheduled in - that came back returned and they apologized because my representative I spoke with in - should have told me to cancel the set up I was directed to make online once I made my payment over the phone. The frustrating piece of it is the lack of information, no one called to let me know what was going on, I was made a false promise over the phone that was n't noted in the file and that 's funny because the calls are recorded but no one can get to those to be held accountable and I 'm being told to call back tomorrow and speak to the initial representative. Ally is only interested in repossession not working with the customer when they have emergency situations.