Heartland Payment Systems Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer don't agree with fees charged

Heartland Payment Systems Student loan department,

Non-federal student loan Dealing with my lender or servicer Don't agree with fees charged Virginia

mycampuspartners has implemented a new " convenience fee '' if you wish to pay directly your checking or savings account. There was always a fee for paying with debit/credit card, but now there is also a fee for direct withdraws from your account. The only way to avoid this is to mail in a check, which, in 2016, is a bit ridiculous. This is a pure money grab as they do not incur fees for direct ACH deposits with withdraws.

Heartland Payment Systems customer in Virginia
Jan 20, 2016

* Source: CFPB Complaint Database

Heartland Payment Systems response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Heartland Payment SystemsComplaint HistoryComplaints1/20143/20145/20148/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/20151/20162/20163/20164/20165/20166/201612/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Heartland Payment SystemsDealing with my lender or servicer97.5%2.5%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.7%81.6%6.3%9.6%1.9%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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