Heartland Payment Systems Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer don't agree with fees charged

Heartland Payment Systems Student loan department,

Non-federal student loan Dealing with my lender or servicer Don't agree with fees charged Virginia

mycampuspartners has implemented a new " convenience fee '' if you wish to pay directly your checking or savings account. There was always a fee for paying with debit/credit card, but now there is also a fee for direct withdraws from your account. The only way to avoid this is to mail in a check, which, in 2016, is a bit ridiculous. This is a pure money grab as they do not incur fees for direct ACH deposits with withdraws.

Heartland Payment Systems customer in Virginia
Jan 20, 2016

* Source: CFPB Complaint Database

Heartland Payment Systems response to complaint:
Closed with explanation

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