Barclays Credit Card Complaint

Late fee

Barclays Credit card department,

Late fee Oregon

I was charged a late fee for for a payment that was on time. The money was withdrawn from my bank account by the company on -/-/- but they did not post the payment to my Barclaycard account until -/-/-. This resulted in a late payment fee of $25.00. I contacted the company and informed them of the error, and I was told that it is their policy to hold the payment for one to two days for processing. Although they physically had my cash in their account, they did not process my payment until the next day. They have refused to reverse the fee.

Barclays customer in Oregon
Jan 16, 2016

* Source: CFPB Complaint Database

Barclays response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3BarclaysComplaint HistoryComplaints12/20111/20122/20125/20127/20124/20135/20137/20138/20139/201311/20132/20143/20144/20145/20146/20147/20148/201410/201411/201412/20141/20153/20155/20156/20157/20158/20159/201510/201512/20151/20162/201602468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BarclaysLate fee24.0%56.0%2.0%14.0%4.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLate fee0.6%32.9%52.7%3.0%7.6%2.8%0.4%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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