PNC Bank N.A. Consumer Loan Complaint

PNC Bank N.A. Consumer Loan department,

Vehicle loan Taking out the loan or lease Pennsylvania

I recently financed a vehicle through PNC, I purchased the car on - -. When I had not received any information in the mail regarding my account number, when my first payment is due, and how to make a payment, I called today -/-/16 as I slightly remember the dealership saying that my first payment was due -. The representative on the phone told me the coupon book was mailed on - - and that I should be receiving it soon. I had called to schedule online banking since I wanted to make sure my payment was not late, only to find out that I could not schedule online banking with PNC to pay this loan unless I had a PNC checking account, I do not have a PNC checking account. I then tried to schedule autopay through my bank where I have a checking account - - - and needed the address for - to automatically send a check each month. I had to call back PNC for this information, I expressed concern to them that since I was through this method, the payment could end up being a few days late since the payment was due -/-/16. They offered to transfer my concern to escalations, with a 24-48 hour - to get back to me. I advised them that since the payment is due -/-/16, that would not benefit the situation. My concern is how could they expect a customer to make a timely payment if the coupon book containing their account number and how to make a payment was n't mailed until -/-/2016. Furthermore, I have yet to receive my loan agreement - which is a further concern of mine.