PNC Bank N.A. Bank account or service department,
Checking account Deposits and withdrawals Georgia
On - -, 2015 at - I visited the PNC Bank in - - Georgia. I decided to make a deposit of approximately - in cash in - - through -. Since it was mostly - it was a substantial sized stick of money. I put about a quarter inch of bills into the machine twice. After the - time the machine flashed, you have decposited - ( I do n't remember the odd amount ) would you like to continue. I pressed the button indicating that I would like to do so and attempted to deposit the - part of the funds. When I did so the machine rejected it as it was returned to me. And then it gave me the receipt attached. I promptly went inside to report the rather mistake and to find out if the amount was deposited on my account. The gentleman said he would have to " file a dispute. '' and that is could take as many as 10 days to have the issue resolved.
Secondly I should not have to potentially wait and be penalized due to an error on the behalf of the bank and its machine. There is absolutely NOTHING on the machine indicating that I am depositing funds at my own risk. If I or ANY CONSUMER knew that when depositing cash in a machine if there is an error there is a CHANCE YOU CAN LOSE YOU MONEY DUE TO A DISPUTE I think fewer people would make such a decision. I need this issue resolved IMMIDATELY as I have bills to pay and it has put me and my family in financial duress.
PNC Bank N.A. customer in Georgia
Jan 14, 2016
* Source: CFPB Complaint Database
PNC Bank N.A. response to complaint:
Closed with explanation
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