TransUnion Credit Reporting Complaint

TransUnion Credit reporting department,

Credit monitoring or identity protection Problem cancelling or closing account California

Repeatedly called TransUnion to cancel my credit monitoring service with them ( $17.00 monthly ). The first representative went on for 10 minutes about other products and became argumentative when I declined even the 'free continuation ' ( which - **still** requires further cancellation later or it becomes a $9.00 monthly charge ). I asked her to just process the cancellation, at which point she started rattling off facts about different products again. I eventually hung up and dialed again. The second representative hung up on me as soon as I mentioned cancellation. I eventually canceled online. This requires the following navigation : after logging in, click on 'frequently asked questions ' near the bottom of the page ; then go to the 'payment ' category, then 'How can I cancel my membership? ' This recommends calling, but also has a small link ( again, near the bottom ). After that, click to confirm three more times (! ). This process is ridiculous.