PNC Bank N.A. Bank Account Or Service Complaint

PNC Bank N.A. Bank account or service department,

Checking account Problems caused by my funds being low Ohio

On -/-/- I logged online and checked my balance. I had electronic items pending as well as debit card transaction. I knew I had gas purchases so I made a deposit of - which then made my balance positive by - ( I have a receipt ) after the system updated that night I woke up to see my account was overdrawn by -. The only thing that I can see possible is that PNC released my hold on a - debit card purchase that I had did on Fri -/-/15 because my acct ended up being overdrawn by almost that pymnt. I called PNC and explained I know I overdraft in the past somewhat often but I truly attempted to not overdraft by checking my balance and then making that deposit. I asked for a courtesy reversal. I was told that he could n't extend one because I had a courtesy reversal on -/-/2015. I did n't recall having one because I do n't call for one since I know I overdraft at times. I released the call with him checked and it was n't a courtesy reversal. PNC does n't charge fees if your acct is overdrawn under


a polite young lady who agreed that was a bank error in -/-/- and that I did qualify for a courtesy reversal so she was going to escalate it further for me and I would get a call back from their escalations group. A week later I receive a call from someone who left a message with a number to the department. I called and spoke to a - -. - was quite condescending and told me that its a myth that banks waive fees. I explained that it cant be a myth when - prior cust service reps told me that fees could be waive. - stated I had already had courtesy reversal which I did n't and the other stated I was right and she would escalate it. I even stated the calls could be reviewed. She continued to not listen to what I was stating and was n't even going over the transaction period that I was referring to ( -/-/--/-/- ) by the time I spoke to her since I thought I had everything covered I ended up over drafting my acct again and she kept speaking on those transactions. It was obvious she no longer was listening to me so I asked for the president name of PNC to write a complaint. She would n't give it to me. I asked for her manager and received - - who had to look up the name and spelling of the president of PNC but she did give it to me. She also stated that its a myth that banks waive overdraft fees as courtesy. By speaking to the prior to reps before this " escalation department '' I know its not a myth and I feel I have been lied to by - and -.