USAA Savings Credit Card Complaint

Late fee

USAA Savings Credit card department,

Late fee California

On - - I looked at my credit card balance with USAA credit cards. I had noticed that my payments did not process. My payments are due on -. So I immediately made a payment and called the bank. they charged me $25.00 for each late credit card and this put my card over the limit. I asked them to please waive the late fee and they said no. I have never been late. I find this unreasonable. On - I received an alert from a credit reporting agency that USAA had reported that I was late and that I was over the limit. This is also very unreasonable. The only reason I was over the limit was because of the late fee. This affects my credit which I have been perfecting for sometime. THis is bad business. I as only a few days late. This is not the - time that I have had problems with them. I reported them a few times last year for closing accounts without notice.

USAA Savings customer in California
Jan 07, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

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