USAA Savings Credit Card Complaint

Late fee

USAA Savings Credit card department,

Late fee California

On - - I looked at my credit card balance with USAA credit cards. I had noticed that my payments did not process. My payments are due on -. So I immediately made a payment and called the bank. they charged me $25.00 for each late credit card and this put my card over the limit. I asked them to please waive the late fee and they said no. I have never been late. I find this unreasonable. On - I received an alert from a credit reporting agency that USAA had reported that I was late and that I was over the limit. This is also very unreasonable. The only reason I was over the limit was because of the late fee. This affects my credit which I have been perfecting for sometime. THis is bad business. I as only a few days late. This is not the - time that I have had problems with them. I reported them a few times last year for closing accounts without notice.

USAA Savings customer in California
Jan 07, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

Created with Highcharts 4.2.3USAA SavingsComplaint HistoryComplaints3/20137/20131/20146/20149/201410/201412/20148/201510/20151/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3USAA SavingsLate fee45.5%45.5%9.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLate fee0.6%32.9%52.7%3.0%7.6%2.8%0.4%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints