Wells Fargo Student Loan Complaint

Wells Fargo Student loan department,

Non-federal student loan Can't repay my loan Can't decrease my monthly payments California

I graduated from - -, -, CA in 2009. Since graduation I have struggled to pay my student loans, due to terms of unemployment and low - wage paying jobs. I am in a better situation than I was 6 years ago but still struggle to pay my monthly payment. This has brought down my credit and increased the interest on my loan. I have tried numerous times to refinance my loan to bring down the payment to a more manageable monthly rate, each time Wells Fargo, who holds my loans, denied the request. With this I am on the verge of going into deferment with my loans. This is an issue many of us our dealing with. Who can help us out?