Review and analysis of over 34 Va Mortgage complaints against SunTrust Bank
SunTrust Bank consumers have reported over 34 official complaints related to VA mortgage. Out of the 34 consumer complaints against SunTrust Bank, 24% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Bank responded to their complaint) and 100% were processed in a timely manner. 18% of consumer complaints against SunTrust Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 26% resulted in non-monetary compensation.
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SunTrust Bank Mortgage loan servicing, payments, escrow account January 4, 2016 - We sold our home. During the closing process, our title attorney requested, and received, a payoff letter from Suntrust Mortgage. On receiving this letter, he noted that there was a typo in the through date provided at the start of the letter, but not in the terms listed at the bottom. Given the nature of the transaction, he verified with Suntrust that the payoff amount was correct and the typo would not effect the closing of our home. Suntrust Mortgage assured him that the payoff amount stated in their letter was correct and nothing would hold up the closing of our home. Our attorney verified... |
SunTrust Bank Mortgage loan servicing, payments, escrow account January 3, 2016 - On the - of - I made a payment for $600.00 to my mortgage company ( SunTrust ). I made that payment using my banks web-site service. On the - I made another payment using the SunTrust ( ST ) web-site. That payment got lost and they claim they never received it. I contacted SunTrust and informed them that I had a tracking number and the money was taken out of my account. ST told me they have not received it and that their web-site takes you to a third party when I make this kind of payment and they have no control over it. I was also told to fax my account statement to prove my compl... |
SunTrust Bank Mortgage loan modification,collection,foreclosure November 29, 2015 - Back in - I filed a complaint with Suntrust Mortgage regarding our house in - - SD. In which i got a response and submitted the required documentation needed to foreclose the house. I had a lady email me and said thanks we will start the forclosure process this was in -. We have been in contact with our case manager at Suntrust and nothing has been done. She did n't even have the documentation that I had submitted. This company has been anything but helpful. We get nonstop calls nobody knows what the other person is doing. Seems to be in complete disarray and we are the ones that a... |
SunTrust Bank Mortgage application, originator, mortgage broker July 29, 2015 - We negotiated and signed a contract for our home in -, VA, on -/-/- based in large part on the buyers ' Pre Qualification Notification letter from Sun Trust Mortgage dated - -. The agreed upon price and terms were well under the approved parameters in the letter which also stated I have evaluated your credit, and reviewed the requirements of the loan program discussed. '' Then some 5 weeks into the transaction, Sun Trust told the buyers that the pre-approved loan program did not exist and issued a loan rejection letter on - - - only 4 days prior to the scheduled closing o... |
SunTrust Bank Mortgage loan servicing, payments, escrow account July 12, 2015 - Suntrust Mortgage Inc. has been continuously harassing me while mishandling my mortgage/escrow funds. I received an Escrow Analysis of my mortgage ( which they service ) back in -/-/-. They claimed that payment will be increased from $2800.00 to $3100.00 due to escrow shortages that their representatives could not explain. After numerous calls to and from their collections department claiming I owe - of dollars to them, these are some of the reasons they gave ( All conversations were recorded, or at least they said they were ) :1 ) My interest rate has gone up ... WRONG, I have a 1... |
SunTrust Bank Mortgage credit decision / underwriting July 6, 2015 - Complaint InformationIn - of 2015 I was shopping for a 100 % VA refinance mortgage. - - of Sun Trust said that was possible. I gave him my credit card and it was charged $460.00. They sent a notary public to my home where I provided the required documents regarding my income. Several days later I received a Truth in Lending Statement '' from Sun Trust. This document showed a loan amount of $140000.00. - - said I would receive $20000.00 cash back at settlement based on an appraisal of $140000.00. Several weeks later I received a call from - - stating the appraisal ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure June 6, 2015 - I applied for loan mortification from SunTrust mortgage, and was denied, sent all information they requested, and I do n't understand what 's going on. I just ca n't lose my home to foreclosure. I do n't owe but $14000.00, I need to keep my home, I 'm a - year old - & been married for - years. I need help. ... |