Wells Fargo Student Loan Complaint

Wells Fargo Student loan department,

Non-federal student loan Can't repay my loan Can't get flexible payment options California

My son graduated from - - - - - - - California -/-/-.In addition to his federal loans we took out a parent plus loan from Wells Fargo and co-signed for - additional loans ( - per year ) - from Wells Fargo and - from - to help get him through college. The parent plus loan was sold to - and we have payed on time monthly since that loan payment schedule started.Once my son graduated he had difficulty finding work and was able to negotiate a lower payment for his - loan. Wells Fargo was unwilling to negotiate any interest reduction or monthly payment reduction. After a few forbearance 's ', loss of work and a move to a new location ( back home with his parents ) he is working part time again and has maintained regular payments with a few gaps all along. He sends in a letter each month with his payment explaining that he can only pay a certain amount. We began receiving calls from Wells Fargo over a year ago attempting to have us contribute to his payments. I explained that we were not in a position to do that because of my


They were unwilling to look at any information other than my income and would not take into consideration that I pay all of my bills on time monthly. Communication with Wells Fargo Student loan department is difficult. They do not call back when they say they will, my wife and I and my son receive repetitive phone calls during the day and the caller simply hangs up. We have traced these calls to Wells Fargo Institutions. We received several letters ( - - and - - ) informing us that if we did not make large payments to bring the accounts up to date the loans would go into default. We contacted them and were told someone would call us back to negotiate or make arrangements for us to see how we could resolve the issues with my sons loans. They never called. In - - I had a conversation with an agent from Wells Fargo that informed me that the loans were now in recovery mode but that some payoff options were available to us. I expressed interest in this and was told an agent would contact me. No one called and no other mail correspondence occurred. On -/-/- after my pay check was auto-deposited into my account, Wells Fargo Student Loans drew out over 90 % of my paycheck leaving us with out enough money in my account to meet our rent or other monthly living expenses. We did not discover this until we went to pay our bills on - -, -. I called my bank to open a dispute of this unauthorized withdrawal from my account. They have opened the dispute, but could give me no assurance of recovering the funds. I must contact Wells Fargo Student Loan Department during their business hours Mon-Fri. Please help me to recover my money lest my family be evicted from our home. We are deeply distressed by the actions that Wells Fargo has taken against us.