Sallie Mae Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer trouble with how payments are handled

Sallie Mae Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled Louisiana

I am a - returning to college. I am waiting to see what my federal loans will be for this semester. My family and I have been harrassed with insessant phone calls by Sallie Mae to begin making monthly payments, starting at $420.00. I am employed part-time and can not afford this. When I expressed that I could n't afford monthly payments, they offered defferement for $100.00. When the agreed date for the payment passed, they claimed they did not recieve the payment. I now owe $100.00 plus the $ - monthly payment to be allowed defferment again. I can not afford to pay this. Speaking on the phone again, they threatened to take the loan to their collections agency. They resorted to using scare tactics in telling me they dont know how I 'll get more loans for school once they report me. They expressed they did not care if it threatened my future academic career. They are unwilling to work with me so I can continue my education. The original loan amount from Sallie Mae was -. With interest, it is exceeding -. I need help addressing this debt and with negotiating fair and just payment options with this loan while I have extremely low income.

Sallie Mae customer in Louisiana
Dec 25, 2015

* Source: CFPB Complaint Database

Sallie Mae response to complaint:
Closed with explanation

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