Wells Fargo Bank Account Or Service Complaint

Wells Fargo Bank account or service department,

Checking account Making/receiving payments, sending money North Carolina

I have been on the phone with Wells Fargo Bank several times but on - occasions for over 2-1/2 hours each time trying to resolve an issue since - - ( that 's - days ). I 've been transferred so many times with no one able to give me an answer to my issue. The worst call was when I was on the phone for - minutes and transferred - times ( I wrote all the names or the reps and the departments as I kept getting transferred ). The issue I 'm trying to get resolved is I made - transfers from an account I have with another institution, originating the transfer from the Wells Fargo online banking Transfer option. I cancelled - of those transfers which Wells Fargo confirmed cancellation of, but my other bank still sent the funds. I contacted that bank and they gave me provisional credit until the funds went back into my account with them. Wells Fargo can not find the funds. They have no tracking number ( or so they tell us ) for the funds they returned when the transaction was


were told that there was nothing they could do or provide so that my bank can trace where the funds went. I 'm out $300.00 with Wells Fargo and my account with them is overdrawn because of this, causing a much needed prescription that I have on autopay to be declined. No apology from Wells Fargo was received even when they assured me that any transaction that was pending would be honored. I 've been talked down to, insulted, yelled at and talked over when I 've tried to explain the situation to the various representatives I was transferred to. Before each call, they state " This call may be recorded '', I sure hope the calls were recorded so that at some point they can be played back! I was made to feel like a - and when I told them I had paperwork I could email or fax to them from my other bank to help with the investigation, I was told that their email was only internal and there was no fax number they could provide me. My level of frustration has reached it 's limit with Wells Fargo, and so I 'm filing this complaint.