PNC Bank N.A. Consumer Loan Complaint

PNC Bank N.A. Consumer Loan department,

Title loan Charged fees or interest I didn't expect Michigan

As senior citizen and - veteran who now is experiencing a financial hardship due to decreased income and spouse - who is unable to work. My wife and I have fallen behind on a title loan which is secured via a boat title. Our payment history was excellent with PNC Bank until -. Please be advised that we live on this boat in Michigan during the summer months. It is large enough to serve as our residence during that time. Received a threating letter from PNC Bank ( Notice of Default and Right to Cure ) demanding payment of $9400.00 in less that 33 days from the date of letter ( -15-not received until -/-/15 ) increasing our payments $1800.00 over the demand period with no consideration or dialogue regarding a customers ability to repay. No concern via PNC regarding the Repay Rule just a threat and oppressive demand to pay under threat and PNC ultimatum. I initiated contact with PNC prior to receipt of -/-/15 demand letter to work out a payment plan to no avail to date. Constantly in contact with PNC Collections ( - ) and Executive Client Relations ( - ) in order to work out


13 years in good standing and promptly. PNC Bank also demands this customer must contact them in writing with a payment plan taking up more time of the 33 day time allotment attempting to place repressive pressure on the customer to relent to their treats and payment ultimatum only. Please contact PNC Bank on behalf of this senior and - veteran to get their attention and work our a reasonable payment plan for this customer which I have not been successful accomplishing as soon as possible. I also believe that PNC acting in bad faith using oppressive collection tactics on other customers like me as well. Perhaps, this complaint will help the CFPB to assist other PNC Bank customers and require this bank to active in a customer centric manner and correct their repressive and perhaps illegal collection efforts in bad faith as in my case.