Citibank Debt Collection Complaint

Citibank Debt collection department,

Credit card Disclosure verification of debt Not given enough info to verify debt Florida

I had received an unsolicited settlement notice from - - - - at - - - - - - - - NY - ( - and Reference # - ) dated - -, 2015 for $330.00 regarding my outstanding debt with Citibank for Sears Mastercard claimed to be $1000.00. When I realized that I would be receiving funds that would allow me to pay off this debt, I contacted on - -, 2015 the prior collection agency for Citibank that I had dealt with, the - - -, and was informed that they could not assist me to settle this debt as Citibank had recalled this debt from them. - was the first collection agency hired by Citibank that was finally able to provide me with the documentation that I accepted as accurately documenting that the credit card purchases that were the basis of the stated debt were indeed mine. However, Citibank had reassigned this debt to a new collection agency, - -.


up to the alleged $1000.00. The amount I agreed to pay was nearly double that of their unsolicited offer of $330.00. - then emailed their settlement offer letter to me for the amount of $640.00 that same day with a deadline of - -, 2015. I had certain conditions before I paid off this debt and was informed by - to contact Citibank directly. I was ultimately directed to Citibank 's - - - - - - at - and spoke with manager -. I was told to write to Citibank and expect their reply to take 15 - 30 days to process. I wrote out these conditions in a letter and faxed it to Citibank at - as directed by their manager -. I was told this fax was not received, so I sent it again on - -. I called Citibank and confirmed it was received on - -. However, Citibank representative - advised that it will take 30 -60 days ( not 15 -30 days ) for a response even thought the settlement offer letter had a deadline of a week later. I called - - to advise them of the delayed response by Citibank. While I asked to speak with supervisor -, - - took the call and advised me in no uncertain terms that they would not modify their settlement letter and they would not extend the stated deadline. Note that I have not received any communication from - - since that phone call. 60 days had elapsed with no response from Citibank. I called their - department on - - and spoke with representative - and ultimately spoke with supervisor -. I was informed that Citibank could only accept payment of the outstanding debt in full as this debt was assigned to a - party collection agency. Furthermore, I was informed that only when this debt is returned by - - to Citibank in +/- 200 days, at that time Citibank would be able to negotiate with me. However, there is no way to know when this would occur and it would be up to me to constantly call back to check. Supervisor - also said that while the debt is with a - party collection agency, Citibank can not provide ANY settlement documentation. It was suggested that I contact Citibank 's Office of the President as they may or may not reply to my requested settlement conditions. It is unacceptable that the holder of the debt, in this case Citibank, should hide behind - party collection agencies and go out of their way to repeatedly mislead that they would respond to my letter of requested settlement conditions.