MoneyGram Money Transfers Complaint

International money transfer Money was not available when promised

MoneyGram Money transfers department,

International money transfer Money was not available when promised Georgia

I have previously expressed my concerns to the CFPB about Moneygram 's discriminatory policies against latinos & received several phone calls from moneygram assuring me that they would not select latinos for extra scrutiny when sending money back to our home countries. Today, I went online to send money & again moneygram refused / declined my transaction. When I spoke to the customer service department, I was told that there is nothing else I can do & that their system security has flagged me as a money launderer. Really? Is this because I am - or because I send money to my family in -? This is news to me, since I have a great paying job & make several transactions a month wiringsmall amounts of money to my wife & children in -. This company needs to be shut down or be forced to pay a very large civil penalty for what they are doing to - & people of -

MoneyGram customer in Georgia
Dec 18, 2015

* Source: CFPB Complaint Database

MoneyGram response to complaint:
Closed with explanation

Created with Highcharts 4.2.3MoneyGramComplaint HistoryComplaints6/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201605101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3MoneyGramMoney was not available when promised81.1%16.8%2.1%Closed with explanationClosed with monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageMoney was not available when promised1.2%6.1%1.2%14.4%75.8%1.4%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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