TransUnion Credit Reporting Complaint

TransUnion Credit reporting department,

Credit monitoring or identity protection Problem cancelling or closing account Vermont

I was forced to get go and get my Transunion credit report and their website is very very confusing and in the end I supposedly got signed up for something that costs $17.00. Once I saw this I logged into the TransUnion website and tried to find what it was and cancel. But I was unable to. So today I called them and I spoke to a sweet girl that I could barely hear or understand. She did acknowledge the charge and told me I had been signed up for a week trial of some sort that ended up with me getting charged -/-/-/mo. I was able to tell her I did not want it and she canceled the service. But due to how hard it was to hear and understand her I was unable to get my money back. I really dont know what this was for and I would like my money back. All I have is what shows up on my checking account : - -, 2015 TU *TRANSUNION -, CA , US - $17.00 TransUnion does not allow for contact besides over the telephone and Id rather try to avoid that nightmare.