MoneyGram Money Transfers Complaint

Domestic (US) money transfer Money was not available when promised

MoneyGram Money transfers department,

Domestic (US) money transfer Money was not available when promised South Carolina

sent money on money gram. ever time person went to pick it up they say money is not there. Every time I do this with this company it happens. This has happen on 5 different occasions.

MoneyGram customer in South Carolina
Dec 17, 2015

* Source: CFPB Complaint Database

MoneyGram response to complaint:
Closed with explanation

Company profile

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How MoneyGram handles Money was not available when promised complaints

Created with Highcharts 4.2.3MoneyGramComplaint HistoryComplaints6/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201605101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3MoneyGramMoney was not available when promised81.1%16.8%2.1%Closed with explanationClosed with monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageMoney was not available when promised1.2%6.1%1.2%14.4%75.8%1.4%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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