Citizens Financial Group, Inc. Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Citizens Financial Group, Inc. Mortgage department,

FHA mortgage Loan servicing, payments, escrow account New York

I received a letter in the mail from the bank I chose for my first home loan stating that my monthly mortgage payment would need to be increased because there would n't be a sufficient amount to cover all expenses in the escrow account. It went up almost $200.00 a month. This is after 3 months of payments since we bought the home. Our property tax situation has n't changed so I find it concerning that this happened. Should n't all the calculations have been done by closing to give us a correct monthly figure?

Citizens Financial Group, Inc. customer in New York
Dec 14, 2015

* Source: CFPB Complaint Database

Citizens Financial Group, Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Citizens Financial Group, Inc.Complaint HistoryComplaints10/201512/20154/20165/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Citizens Financial Group, Inc.Loan servicing, payments, escrow account100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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