Barclays Credit Card Complaint

Barclays Credit card department,

Rewards New York

We applied for a Wyndham Rewards Visa Card serviced by Barclays with a promotional offer that we will receive - bonus points when we make the first purchase with the card ( Wyndham would provide these ) and - extra bonus points when we spend $1000.00 in the first 90 days ( Barclays would provide these ). We made $1000.00 in purchases in the first 90 days and it has been several months but we still have n't received the - bonus points. After calling both Barclays and Wyndham several times ( they would both tell me the other was responsible for the points and they had nothing to do with it! ), finally Barclays agreed that they were responsible for the points. However now they have a new theory that since my account is not in good standing they wo n't give me my bonus points. I have a credit of $38.00 on my account for several months now ( yes I overpayed and Barclays owes me money! ).


setup the confirmation screen told me to cancel any scheduled payments to avoid a double payment which I did since I did not want a double payment. Fast forward a month Barclays did not process the auto payment on the due date. I noticed it within a couple of days and called Barclays customer service regarding the same. The representative accepted the error on their side and reversed the late payment fees and processed the payment for the account for that statement. Because Barclays made that mistake on their end I had to go through the inconvenience of giving them a phone call in the first place. Later citing their mistake as a reason they do n't give me my bonus points ( without any communication! ) and are just using it as an excuse to avoid giving the - bonus points which they are contractually obligated to. Moreover on top of the fact that my account is in good standing and the error they have noted was an error on their side, the contract never mentions anything around the account being in good standing or not. It plainly says that after spending $1000.00 we will get those points. Barclays is plainly trying to give excuses to avoid giving those bonus points.