JPMorgan Chase Bank Account Or Service Complaint

JPMorgan Chase Bank account or service department,

Checking account Using a debit or ATM card Florida

- - of the executive office claims to have fully researched the previous issues at hand. She did not! I advised that the information was not perceived properly by the - speaking associate who initially opened the dispute for me. I provided all pertinent information, and because of the communication barrier due to the poor language skills and understanding, he did not properly and accurately take down all information. - - has now called me a liar, and has lied on the responses. She did not communicate with me, nor did she reach out to get a further understanding, however she claims to be part of customer service, which is - poor! She also made decisions based on her own opinion on what she thinks is good, however, she did not make a decision based on anything pertinent! She is in no position to tell me that the bank is going to ignore me or my complaints. By law, the bank does have to respond and she better - well contact me! I contacted the bank on or about - -, 2015, in regards to transactions that I did not authorize.I noticed this when I did check my account, and


that they denied my dispute due to charges still having occurred that they claim I did not report. However, I advised the bank associate in the claims department of all the charges that occurred on that date, and the amounts. I reached out to the bank and attempted to find out what exactly they were referring to, since they did not provide any information via e-mail. The woman on the phone was extremely rude and unhelpful, and quite frankly could not understand nor communicate very effectively in english. I advised her of the information that she was requesting, and she kept saying she would not help, too bad, not going to re-open claim. Next time give us all the information, but clearly she could n't even communicate effectively nor understand what I was advising her. I attempted to be transferred to a manager, in which I was hung up on. I called back again, only to finally get someone on the line who could assist. They were supposed to review the issue, and correct the matter at hand, due to the bank error of not understanding me the first time, and add the missing charges that were originally advised to the claims department. They were supposed to freeze any action and review again. I keep calling back but I have not gotten any response, and they are still penalizing me for the bank error caused by the associate who did not comprehend well enough to input all of the correct information.