Experian Credit Reporting Complaint

Credit monitoring or identity protection problem with fraud alerts

Experian Credit reporting department,

Credit monitoring or identity protection Problem with fraud alerts Massachusetts

On - - of 2015 I requested my Experian credit file frozen. I was told I would get a PIN # in the mail, but it never came. I am looking to refinance a mortgage now, but without the PIN I can not go online to temporarily unfreeze my records. I have tried repeatedly to call Experian, but I can not speak to a real person for help. Please contact me by phone/text, email or mail.

Experian customer in Massachusetts
Dec 10, 2015

* Source: CFPB Complaint Database

Experian response to complaint:
Closed with non-monetary relief

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How Experian handles Credit monitoring or identity protection complaints

Created with Highcharts 4.2.3ExperianComplaint HistoryComplaints10/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/2017020406080Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3ExperianCredit monitoring or identity protection49.1%28.0%21.0%1.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit monitoring or identity protection0.0%18.4%0.1%14.6%65.5%1.2%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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