JPMorgan Chase Bank Account Or Service Complaint

JPMorgan Chase Bank account or service department,

Checking account Using a debit or ATM card Georgia

On -/-/- i placed an online order with a company i had did business for many years. When the products arrived they were the wrong and not the products i had ordered befor. Bottle change, name change, barcode changes the wrong sizes and not the correct amounts as i had orded. I contacted the merchent -, and - at the - number and was told it would be corrected. The could send ups tags or - could pick things up. On -/-/- i replaced an order and asked who would be the best person to work with to get this taken care of. - told me to contact -. I texed and called -. We wer discussing piec by piec the problems and what she could do with this product exchanging returning and re ordering. In a text dated -/-/- - finaly said she could come pick things up. But other products they were working on what to do. Between -/-/- and -/-/- - picked up some of the disputed products and said we didnt need to return the others. On any - around - - a vp name - called to say - was closing my account that i


dispute because the merchant would not work with me returning and crediting this wrong order. - would not answer my calles to his cell nor buisness. On -/-/--/-/- i was contacted by a - rep who said he had to fill out a report on my dispute for his merchant. He stated he was on a time limit and just wanted to see the products to verify they were there. He said i dont care what you do with them i just need to fole my report. No offer was made to take the products and again i asked for ups return lables to return what products that remained. On -/-/- i received a call from chase about my dispute. I was asked to send in any proff i had by fax and we went over what was sent my the merchant. The representative said prestiege said the gave me a partial credit of $160.00 on my cc and would issue anotherif they had my current account numbet. The chase representative reviewedmy account and determained the merchant had lied and had nor credited my bank account. On -/-/- before i had time to fax over the supporting documents i received a letter dated -/-/- from chase caying they have finilized the tempory credit. I assumed because of the merchant lie and tge -/-/- finalization chase did not need my additional information. I had previosley been told the case would be closed on -/-/-. On -/-/- i received a letter from chase saying they were revercing the finalized credit. Confused i called spent about two hours on the phone with a chase agent who had me send over an - page fax and opened a new dispute. Later -/-/- i received a letter saying chase had reviewed the claim and it was closed. I called back in and spoke with - at chase who informed me the vis time had ran out. - stated no new information had been received from the merchant between -/-/- and -/-/- when the claim was reversed and closed. I feel chase did a bait and switch on me. While the clock was ticking things were reverced in my favor after the clock things were reverced and it was to late for me to do anything. - chase agents made the comment to me what are we susposed to just hand you over $2900.00? - was the agent i spoke with on -/-/- and the other was -. The merchant has no evidence the offered to work with me after -/-/-. The product was not as i expected or ordered in the past. I have proff i was working with -, - and - to resolve this mistake. Chase did not request any documintation from me until -/-/- the final hour of a 3 month claim. Then deceived me by sending a letter saying everything was finialized