Wells Fargo Consumer Loan Complaint

Wells Fargo Consumer Loan department,

Installment loan Problems when you are unable to pay Problems when you are unable to pay North Carolina

I am disputing the credit information being reported on my credit record by : WELLS FARGO DLR SVC/ almost $5000.00 CHARGE-OFF- - BUREAU -, - are reporting this as an involuntary repossession on - 2015. We requested a voluntary surrender of the vehicle as we had a job layoff that affected our monthly income, but they did not provide us with information to do so. They claimed to have sent us the information, but we did not receive it even after repeated attempts and multiple conversations via phone with multiple departments and persons. They finally sent us paperwork and had the vehicle picked up for months later and then reported it as an involuntary repossession instead of a voluntary surrender and undersold the vehicle for less than its current value. We had to spend extensive time chasing them down for a voluntary surrender, had to store the vehicle until they sold it, maintain insurance coverage and vehicle tags for four months, and am now suffering defamation of character ( involuntary repossession is totally different than voluntary surrender ). Being a middle-aged, - female, I resent having to call to attention false statements and unethical practices that border the grey edges of legal practices such as this that insult my intellectual abilities, defame my character, and threaten my ability to attempt to reenter the workplace, obtain housing, and/or improve my credit status to better myself.