Umpqua Holdings Corporation Bank Account Or Service Complaint

Umpqua Holdings Corporation Bank account or service department,

Checking account Deposits and withdrawals California

I discovered a check I wrote to pay a bill, never was received by the person it was sent to and that whoever stole it, wrote their name in above the payee and cashed or deposited it. My bank can see it was obviously altered and have sent it to the other bank as a fraudulent item, but they are not giving me " provisional credit '', even though their customer service has told me that their policy is to receive a credit within 7-10 business days. Today is the - business day since I reported it. This is a business checking account with Umpqua Bank. I have called several times and no one can explain to me why I have n't received a credit. Only that it can take up to 90 days for them to get money back from - - - who processed the fraudulent check. The check is # - for $1700.00 written to my -, - -.