BB&T Financial Credit Card Complaint

Advertising and marketing

BB&T Financial Credit card department,

Advertising and marketing South Carolina

The - - BB & T offer I opened a - account for was 90 days of triple points for new - card accounts. At about 70 days, the triple points stopped being posted to my account. I contacted them and they said that the triple point days begin on the day they internally approved '' the application in their process. However I did n't received the credit card until 2 weeks later and immediately activated it. No one can possibly use a credit card before they even get it. To base the start date on the day the application is internally approved '' at BBT means the customer will never be able to get 90 days triple points and is dishonest.

BB&T Financial customer in South Carolina
Nov 28, 2015

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

Consumer disputes how BB&T Financial handled their complaint

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