Citizens Financial Group, Inc. Consumer Loan Complaint

Citizens Financial Group, Inc. Consumer Loan department,

Installment loan Taking out the loan or lease California

I recently applied for - iPhone Upgrade Program '' which - only comes to find out during the application process ( a process that can only be done in an - - ) that it is really a LOAN application through - loan partner, Citizens One ( for a $ - loan ) to purchase an iPhone. Naive, as I 'm sure most people are who are enticed by this program marketed by -, I made a reservation and appointment to pick up my new iPhone 6S at my local - Store in - -. At no time during the application process, which is all handled electronically, by some kid clerk with an iPhone, was I made aware that there would be a hard inquiry on my credit report ( such a check can have a negative impact on one 's credit score, and lasts on one 's credit report for 2-years ). After divulging all of my sensitive personal information to this kid clerk at the - Store, he entered it into his device, and then snidely informed me that I was not approved! Of course I was shocked - I have very good credit ( much better than


of only $40.00 per month, billed directly to my credit card - but no, I was denied! 6 months ago, I was easily approved to purchase a $65000.00 luxury vehicle, but now I ca n't even qualify to by a $900.00 phone? Again, my credit report is flawless - not a single negative item on there, with over 25 years of credit reporting history. Shocked, I asked the kid clerk if I could speak to someone at - that deals with the approvals ( or in this case, denials ) of credit. IT WAS ONLY THEN, that I learned that the credit decisions and loans were not being made by -, but by Citizens One Bank, an organization I had never heard of until this day. So I asked if I could speak with someone there, and he said, no, I would have to call them the next day. Upon arriving home the same evening, I found an email from Citizens One in my inbox. This email explained that I had been denied credit because my " Application Information Does Not Match Credit Report '', and the information used to make this determination was provided -. Well, super, because I 'm actually a registered client with - credit monitoring program, so I thought I 'd be able to call them and clear this right up. Not so fast! I did call - and they informed me that everything was looking just fine on my credit report - and the inquiry they received from Citizens One actually DID MATCH E-ACTLY the information I supplied at the - Store when making the loan request ( which again, I did n't even know I was making a hard inquiry on my credit report ). So what 's the deal?? I proceeded to call - -, but was informed that their system was down, and I 'd have to call back the next day. I did call back the next day, and I was informed that my credit was denied based on negative information received from -! And how in the heck could that be? Logging online to my - account, I printed out a copy of my full credit report, and it 's pristine, with a - score ( " Very Good '' - in the top 12 % of Americans ), and no negative reports. Doing a little more research, I came to find out that I 'm not the only person with perfect credit that this has happened to ... many websites are reporting that thousands of users, just like me with perfect credit histories, have been denied their loans through Citizens One, via the - iPhone Upgrade Program. Here is a link to - such website ( scroll down to the reader 's remarks and read them ) - - 's another site -/Is this a scam?!