JPMorgan Chase Bank Account Or Service Complaint

JPMorgan Chase Bank account or service department,

Checking account Making/receiving payments, sending money California

On Monday, - -, 2015 my father-in-law an elderly person requested help from me ( daughter-in-law ) and son due to - - - not receiving the payment. After authenticating my father-in-law about - times. The Bill Pay Transaction to - - - for a phone bill of $50.00 paid on - -, 2015 was never received by - - - which has caused my father-in-law stress after never having any issues. It is unfair and deceptive practice that Chase gave the runaround from - until -, where we patiently waited - - hours for a Claims manager due to the 'high volume ' of calls, when I was finally transferred to a Manager in the - after speaking to over - different Chase representatives ( various of which we did n't document their names, a few were -, -, - -, -, -, -, - and lastly - -, claims department manager ). The call started with a simple question as to why - - - had not received the recurring payment for the phone bill. Chase referred us back to - - - to provide them proof of payment which - - - did not approve and requested that a " Transmittal Report '' be faxed directly from Chase. We then contacted Chase again and requested the transmittal form which all representatives were not familiar with and they continued to transfer us to different representatives where the issue was finally and hopefully resolved by - in the evening. It has been the worst experience with Chase and the type of experience and most unfair practice. There is lack of training, and it is important that clients and elders are n't treated with this type of experience.