Barclays Credit Card Complaint

Barclays Credit card department,

Delinquent account Pennsylvania

I have an - - - Aviator Red Master Card that was closed due to a $14.00 charge that went 90 past due. I was not aware that a $14.00 charge was posted to my credit card as I made a $1400.00 payment to this card account in - 2015 to bring the balance to zero. All communication to me by the bank was sent electronically and was never received. I incurred and paid $120.00 in late fees for the $14.00 charge. The Bank never notified me that my account was past due and that it was being reported to the credit agencies. On -/-/15 I was mailed a hard copy letter informing me that my account was cancelled and that the delinquency was reported to the credit agencies. No communication of this issue was made known to me by mail before -/-/15. Customer service at the credit card company/BANK is unresponsive. Promises to remediate have been made with no follow up. The credit card company has admitted to me that proper notification procedures were not followed. No follow up or further communication by the card company has been completed. Principal and late fees totaling $130.00 have been paid even though the original charge in question was only $14.00. The primary problem is email communication including bill delivery that likely never reached my inbox due to spam filtering. Lesson learned, do not select electronic bill payment and presentment. Stick with snail mail.