USAA Savings Credit Card Complaint

Credit determination

USAA Savings Credit card department,

Credit determination California

Please see related CFPB complaints Case number : - ( also attached ) I have received - different verbal answers by USAA reps via recorded line, and now - different decision letters from USAA bank all within the same week. This recent letter seems rather vague and ambiguous. I fear there may be some issues here incuding, but not limited to Truth in Lending Act. Furthermore my original complaint was based upon double inquires on my equifax credit report by USAA and the way that I was lied to by USAA stating that it would not affect my credit as long as they were running my credit within a 48 hour window of the first app. Not the case, credit has been lowered because of this too. There is something very wrong going on here with USAA. cc : - - - -. Consumer Protection Attorney - - - # -, - -, CA -cc : Office of the Comptroller of the Currency ( OCC ) - - - -, -, - -

USAA Savings customer in California
Nov 21, 2015

* Source: CFPB Complaint Database

USAA Savings response to complaint:
In progress

Created with Highcharts 4.2.3USAA SavingsComplaint HistoryComplaints6/20127/201212/20121/20133/20135/20134/20147/20144/201511/20151/20164/20165/20166/20167/201610/20161/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3USAA SavingsCredit determination78.9%15.8%5.3%Closed with explanationClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit determination12.4%9.7%1.0%1.0%2.3%73.2%0.4%Closed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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