JPMorgan Chase Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

JPMorgan Chase Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure New Jersey

- REASON I BELIEVE I AM A VICTIM OF PREDATORY LENDINGChase is STEERING AND TARGETING me. The predatory lender CHASE place people of color into unnecessarily expensive loans as I am a single independent - mother with - children. Chase was not my original lender ; Washington Mutual was and sold my loan to Chase. I had to check the box on my application my race and ethnicity. Even the - application I had to complete you can clearly see my nationality in my last name and CHASE rushed me into to loan modification with no time to consider my decisions. Applied in -/-/- and a Modification was sent late -/-/- with the first trial payment due -/-/-. I was forced under duress to take the Modification and made the first payment. CHASE PROMISES TO FI- PROBLEMS WITH FUTURE REFINANCES. Predatory lender " CHASE '' is notorious for selling bad deals by promising that they will refinance the loan later. Chase offered on -/-/-, - -, by stating once I accept the new loan modification I can refinance at a lower rate after one year of no missed payments. I would end up owing even more on the house, losing


for the interest rate to go lower, only higher. This is the worst-case scenario for future payments and I do n't count on a future refinance to rescue my family from an unaffordable loan. I was told by my previous Loan Specialist this was my only option when in fact I was eligible for a repayment plan I would have accepted, until they purposely placed my home in Foreclosure -/-/- and I was n't notified! I found out when I called them -/-/-. SITUATION SUMMARY PLEASE, HELP! I was placed on a medical leave on -/-/- and promptly notified CHASE of financial hardship and began the Home Assistance Program. My loan specialist was never available when I called and EVERY document was sent and Chase continued to ask for repetitive documents for 7 months before they mailed ANY Loan Modification documents in late -/-/- and had to send the - trial payment in -/-/-. The specialist was waiting for my return to work to begin the Loan Modification process which was not helpful because I was advised not to send the monthly payments. Unfortunately, I was made aware -/-/- they were accruing beginning -/-/- - now -/-/-. I was interested in the repayment plan not the loan modification that would place me in a bad to worse situation. She said I did n't qualify for anything else. My original home purchase loan in -/-/- was $86000.00 and the current loan balance is for $76000.00 at an 8 % Fixed rate. The Modification is for $120000.00 at an 8 % Adjustable Rate. The original specialist who did this to me is no longer with CHASE and I feel forced into this offered Loan Modification of $120000.00 at an 8 % adjustable-rate mortgage ( ARM ) loan that can rise significantly in order to keep my home. Chase lost my second trial payment for -/-/-. I gave them tracking information then filed a dispute and no one has reached out to me regarding the payment. I called -/-/-, to follow up and found out my home was placed on Foreclosure as of -/-/- and I was eligible for the repayment plan I originally wanted up until -/-/- because the home was placed into Foreclosure that day per - -, chase employee. I was also informed as of -/-/- my new amount would be $1000.00. I feel trapped.

JPMorgan Chase customer in New Jersey
Nov 21, 2015

* Source: CFPB Complaint Database

JPMorgan Chase response to complaint:
In progress

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Contact JPMorgan Chase

http://www.jpmorganchase.com/
(212) 270-6000
[email protected]
270 Park Ave Fl 12
New York NY 10017
JPMorgan Chase
JPMorgan Chase

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