Loan Care Mortgage Complaint

Loan Care Mortgage department,

VA mortgage Loan servicing, payments, escrow account California

I made my mortgage payment as usual on -/-/2015, submitting a request from my bank 's bill payer service, as usual. I then got a statement - that my payment was late, due on the - of the month, late 10 days later. I researched the transaction at my bank and confirmed the payment was sent by ACH wire on time. According to - ( the owner of my loan ) they are no longer doing business with the loan servicing company, LoanCare Services, and my payment should have been sent directly to -. So I contacted LoanCare Services and asked them to research where my money went, if not to -, and not returned to my bank. Their Customer Service people said it was returned to my bank on -/-/-. I checked with my bank again, no funds received from LoanCare Services. I called LoanCare Services again. Same story, no details of the return transaction are available, no check number, no ACH transaction number, nothing. Very suspicious of LoanCare Services.