Mobiloans, LLC Debt Collection Complaint

Mobiloans, LLC Debt collection department,

Payday loan Communication tactics Used obscene/profane/abusive language Texas

To ( - ) - -- -/-/2015 at - -Thank you for your patience and assistance. Per supervisor - in account services, the - executive I spoke with hung up on the customer after she provided - different telephone numbers twice ; the Mobiloans male executive violated FDCPA and FTC protection rights of one of Mobiloans ' loyal customers. The previous email is a foward from Mobiloans customer service department including the voided check the supervisor asked the customer today at - - central time to resend to the Mobiloans account services department for account number - regarding the new banking information being submitted on - -, 2015. Per supervisor - the system has not updated the checking account information via voided check and authorization form sent from - -, 2015 - - -, 2015. Per supervisor the system was unable to take payments customer scheduled and that the system deleted both payments set up online for -/-/15


-, 2015 to - -, 2015 will be corrected in the system for account number - within 24-48 hours per recording. The customer will be scheduled to pay only the minimum balance on the next due date of -/-/2015 per current online account. Per supervisor -, customer support will be contacted to recorrect point system to show customer as an on time paying customer and restore stolen loyal customer discount credits voided during company system error. Thank youAccount Number -